Return & Refund Policy

Return & Refund Policy

Dawson Tire is committed to customer satisfaction. If you need to return/exchange an item, please contact customer service at 855-687-8619 or cs@dawsontire.com and we will help find an easy and simple solution for you.  

Customer service will provide with you with a return authorization, instructions and answer any questions on the return/exchange procedure.  Please follow the return checklist to ensure no shipping damage will occur.

All returns are subject to inspection by our receiving department and are accepted within 30 days of delivery. Dawson Tire accepts return product following the guidelines as stated below: 

  • All custom-built and special-order product is non-returnable

  • The cost of all return freight is your responsibility. 

  • New product can be returned as follows: 

    • Within 30 days. 

    • After 30 days you will be charged a 25% restock fee. 

    • No returns will be accepted after 90 days. 

  • All used product is sold as is. 

    • If you feel that the product you received was misrepresented by Dawson Tire, please contact customer service immediately for a resolution. 

    • We will not accept straight returns for used product. 

The credit amount will be calculated as follows: 

  • Credit will be issued less all freight charges. 

  • Credit will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.  If product was purchased on account, the credit will be issued to the account. 


Shipping and Damage Claims  

Please inspect your shipment immediately. If your shipment has arrived with damage, you must note damage on the delivery ticket provided by the driver. Please contact customer service immediately at 855-687-8619 or by emailing cs@dawsontire.com.  We will report the damage to the freight company on your behalf and work with you on replacements or exchanges. Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return. 


Return Check List: 

Call customer service at 855-687-8619 or email cs@dawsontire.com for a return authorization (RMA) and a Bill of Lading (BOL). 

Product should be placed on original pallet, with as much of the original banding and strapping as possible. 

Packing slip with return authorization (RMA) must be taped securely on the product. 

Bill of Lading (BOL) provided by customer service must be given to the driver when the product is picked up.   


 

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